5 star service
We wouldn’t expect you to settle for anything less than a 5-star service.
Delivering a 5-star service to you is at the heart of everything we do. If you are considering instructing Curtis Law estate agents to sell your home, please take a moment to discover what we mean when we talk about our 5-star customer service. To us this is not a company, it is a way of life.
Choosing your estate agent and securing the best deal is such an important step, one that is not to be taken lightly. You have to be absolutely sure that you're choosing the right company.
So read on; this is what we promise to deliver to you every time:
We start by really understanding your needs.
No two clients are alike. And you're unique! So we make it our mission to understand in detail exactly what you are looking for to ensure we really do delight you. The result is you receive a service that is absolutely perfect for your needs.
You don't have to repeat yourself when you contact us.
It's frustrating, isn't it, having to repeat yourself every time you speak to a different person? When you call us it's unlikely we'll have to transfer you. If for any reason you do have to speak to another person, we'll take your details, so that you're not spending the first few minutes of the next conversation repeating yourself. We want you to look forward to talking to us.
You're busy. We make life easy for you.
We have a 'Get It Right First Time' philosophy. We are fanatical about being accurate, efficient and fast! Our 'One Call Resolution' is just that; we aim to answer your questions or challenges within the one call. All we ask from you is that you respond swiftly to any paperwork we send, which in turn will enable us to deliver your service in the shortest timescales possible.
We are all here to help you.
Everyone at Curtis Law estate agents understands the part they have to play in delivering an outstanding customer service. Our team are a happy bunch and never happier than when they're making sure you get everything you need, when you need it.
We stay in touch with you – no silences.
When you instruct us to sell your home, you’ll be guided through every stage of what is an exciting process. It’s our goal to ensure you enjoy the experience from start to finish. Documents are usually emailed to you with full 'plain English' explanations of what to do next and we'll confirm receipt of anything you send us, letting you know when we need more. Our team will speak to you on a regular basis giving you the opportunity to ask questions or just check up on a few details. And of course you can contact us in between.
We know our stuff so ask away!
Selling a home rarely comes without any questions. Because we know the property business inside out, we thrive on answering your questions at all stages of the process. So please keep your questions coming! You’ll speak to a member of our team that will in all probability be able to answer your question there and then. On the odd occasion we can't provide an answer, we'll tell you how long it will take and you won't have to chase us.
Delivering what we promise.
This sits at the very core of our service. If we say we're going to do something for you it will be done. If we know for sure that we can't do something for you within the timescales you're looking for, we'll tell you too. The last thing we want is to raise your expectations only to let you down. It's our objective to WOW you every time you contact us. We want you to be thrilled to bits that you chose Curtis Law Estate Agents.
Why settle for anything less than a 5-star service from the best!